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Frequently Asked Questions (FAQ) Useful information Salzburg Salt Mine

Before the Tour

Yes! Complete information about public transportation can be found at www.oebb.at

At the Salzburg Salt Mine, we offer guests free parking for buses and cars.

In the above-ground areas of all three locations we provide free Wi-Fi for our guests.

Yes, small backpacks and bags can be stored during the tour at our storage lockers (free of charge). We kindly ask you to leave big backpacks in your car. 

All Salzwelten locations accept cash, debit cards (ATM or EC Card), Mastercard, or VISA. Gift certificates can also be redeemed at our ticket counter or the Salzwelten Shop.

Due to high demand, individual tours and entire days can sometimes be sold out.

Protective clothing

Due to the year-round low temperatures between 7 and 10° Celsius, as well as the occasionally uneven walking surface, warm clothing and sturdy shoes are recommended! Additional protective clothing is provided on site.

Without exception! It protects your own clothing and provides additional safety on the slides!

Children & Pets

The salt mines are a great experience for everyone! However, the law restricts admission to the salt mines to children ages 4 and up. Nonetheless, there is plenty for younger children to experience above ground as well!

Our Tip: Visit the new Celtic Mountain. Children under 4 years are free of charge. 

Please understand that, for safety reasons, without exception children under age 4 are not permitted to enter the salt mines. But don’t forget, you are indeed free to enjoy the attractive facilities we provide above ground. For example visit the new Celtic Mountain. Children under 4 years are free of charge.

All locations have restaurants, shops and other offers (e.g. exhibitions) available above ground.

Tip: We recommend visiting the new Celtic Mountain, located right next to the Salzwelten Salzburg. There you will find a themed playground, the salt factory and the Celtic village SALINA. Here you can find the entrance fees for the Celtic Mountain.

Unfortunately, dogs and other animals are not allowed in the mines. In Hallstatt and Altaussee, species-appropriate kennels are provided for our four-legged friends.

Im Inside the mine

Temperatures range between 7 and 10° Celsius (44 to 50° Fahrenheit). A warm jacket and sturdy shoes are recommended!

For safety reasons, visits to the salt mines are only permitted as part of a guided tour.

A tour of the salt mine in Salzburg lasts approximately 90 minutes. In this case, you should reckon with at least 90 minutes for your visit (not including the Celtic Mountain).

Additionally we recommend to visit also the new Celtic Mountain (included in your Salt Mine ticket). For the entire visit, we recommend that you allow 2.5 hours for the visit.

In Salzburg, your train ride into the mine is followed by a ca. 1 km long walk through the mine tunnels. Finally, you will ride the train back out of the mountain.

Of course! The unusual rock formations and special atmosphere inside the mountain offer unique photo motifs. We would be delighted if you would share your photographs with us on Instagram or Facebook.

However, if you intend taking professional photographs for commercial purposes, please register with our press office.

Please be aware that, due to the natural features inside the mines, wheelchair visits are not possible.

If you happen to suffer from claustrophobia, we would strongly suggest not visiting the salt mines.

Instead of the slides, you are also welcome to use the stairs with hand railings right next to them.

All standard guided tours are available in German as well as English at no extra charge.

Yes, in order to offer you a unique experience we offer the following languages at our location in Salzburg:
D / E / I / F / SLO / CZ / SK / H / RU / JAP / Mandarin / ES / AR / HEB / NL / KO / TW

These audio guides can be downloaded for free to your Android or IOS smartphone in the form of free app “Salzwelten Destination Guide”.

Online-Tickets & Discounts

  • You can select your preferred tour time
  • Walk straight into the entrance and changing area
  • Online tickets can be shown to staff on your smartphone or tablet

Especially during the summer months from June until September, our guided tours are offered every 20 minutes. And even every 10 minutes on busy days. For organizational reasons, not all tours are bookable online.

Please be aware that discounted tickets or special rebates can only be honored at the ticket window in person.

Promotional gift certificates and coupons can only be redeemed directly at our registers and cannot be refunded. Online gift certificates are redeemable at the registers of all Salzwelten locations as well as in our online shops at tickets.salzwelten.at and shop.salzwelten.at.

Still have some questions?


The Salt Mine Team is always happy to answer your questions.
You can reach us by email at info@salzwelten.at or by phoning +43 6132 200 8511.
We look forward to hearing from you!

Salzwelten Destination Guide & Audio Guide

Hier können Sie sich Ihren Audioguide für die Salzwelten herunterladen. Es sind die Standorte Hallein, Hallstatt und Altaussee auf dieser App zusammengefasst.